How do I contact customer service?
You can contact us at firstname.lastname@example.org.
Is this the Official SimplyJeanette Web Store?
Yes! This web store is managed by Jeanius (Singapore) – The Official Fan Club of Jeanette Aw.
Are the signatures on the items authentic?
All autographed items are personally signed by Jeanette Aw.
I never received my confirmation email after ordering.
Please check your spam box or junk mail folder — that may be the cause. You may have entered an incorrect email address at checkout. If you have any queries about your order, please email us at email@example.com.
My parcel has not arrived. What should I do?
Please allow 3-5 business days* for a shipping address in Singapore, and 7-14 business days* for a shipping address outside Singapore. Shipping time may vary depending on your location.
If your parcel is sent with mail tracking service, visit our store front and enter the tracking number to view the status. If not, send us an email with your order number so that we can help you out.
*Applicable to in stocks only.
How to change your order?
The SimplyJeanette Official Store processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by sending an email to firstname.lastname@example.org. If your order has not yet been processed, we may be able to correct it. However, if the parcel has already been shipped, we will be unable to change any portion of your order.
Can I return/exchange an item?
Please navigate to the “Store Policy” page for general return/exchange information.
What forms of payment do you accept?
We accept PayPal, Visa, MasterCard, Inter-Bank Fund Transfer**, and Alipay**. We are not accepting cash, cheques or money orders at this time.
**Inter-Bank Fund Transfer is only applicable to customers residing in Singapore, and Alipay is only applicable to customers residing in China.
What currencies do you accept?
The SimplyJeanette Official Store supports Singapore dollars for transactions made via Inter-Bank Fund Transfer and PayPal. We accept China Yuan Renminbi for payments via Alipay.
How will the transaction show on my credit card statement?
The transaction will appear on your bill as “PayPal *JEANIUS”.
Is there any sales tax involved?
If you order products for delivery to a shipping address outside Singapore, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you.